and conditions of sale
Installation will be scheduled at a mutually agreeable time. It is our
intention to cause minimum disruption to normal working practices, however,
due to the nature of the work, this is often unavoidable and provision
should be made for this. We would request that you provide as much information
concerning your current IT Setup before work commences. This is to ensure
as smooth a transition as can be achieved. Occasionally, we encounter
difficulties with such things as bespoke software, mail settings, and
passwords and we would request all this information is made available
on request. In any event, it is normal to expect some technical problems
during, and shortly after installation.
Your data is your responsibility and you must have a backup policy in
place and in force. IT Adviser cannot be held responsible for loss of
data. This may occur in the event of hard drive failure or other events
beyond our control.
Old equipment must be disposed of properly an in accordance with the Waste
Electrical and Electronic Equipment (WEEE) Directive. The WEEE Directive
aims to reduce the quantity of waste from electrical and electronic equipment
and increase re-use, recovery and recycling. The RoHS Directive aims to
limit the environmental impact of electrical and electronic equipment
when it reaches the end of its life through the minimisation of the use
of hazardous substances. IT Adviser can recycle certain equipment, and
in some circumstances, will offer to remove redundant IT equipment free
Supply of Goods
IT Adviser supplies goods in ‘good faith’ and the customer
agrees to abide by these terms and conditions and to settle the account
promptly. By placing an order, it is understood by the customer that all
goods remain the property of IT Adviser until the account has been settled
in full. If, in the event of a failure to settle the account, the customer
agrees to allow IT Adviser staff access to the customer’s premises
to retrieve the goods. Where a deposit has been paid and cleared, recovery
of ‘unpaid’ goods is by negotiation dependent on the value
of the deposit. A 50% deposit is required for any order placed over the
value of £1,000 for new customers without agreed, established account
IT Adviser provides IT Support for all customers on a retainer basis.
Telephone and email support is chargeable for a fee of £100 per
annum plus vat per computer. Should a visit be required to rectify a problem
this is chargeable at £45.00 per hour or part thereof.
All prices are quoted exclusive of Value Added Tax (VAT). VAT will be
added to all invoices at the rate applicable on the tax point date. The
tax point date will be the date of the invoice. All prices are subject
to change at any time.
All our labour charges are in units of one hour. Payment can be made by
cash or cheque (supported by current bankers card) and is due on completion
of the work unless account arrangements have been agreed. Unless otherwise
stated, invoice must be paid within 15 calendar days of their date. If
you have not paid in full by that date then we will be entitled to charge
you interest at 3% above the current base lending rate of HSBC Bank, compounded
daily, on the amount outstanding until it has been paid in full. If you
have any dispute or counterclaim against us, you will not be entitled
to make any reduction in, or deferment of payment because of that dispute
All goods supplied by us are warranted to be of sound workmanship and
materials. Our liability under this warranty will be limited to: 1. the
replacement if found to be faulty within 14 days of delivery, or 2. free
repair thereafter up to one year, of any goods acknowledged by us to be
faulty, provided that such faults have not been caused by, your misuse
of the goods, your negligent handling of them, or uncontrollable circumstances
affecting the goods, such as a faulty power supply. Warranty claims must
be made immediately after a fault is discovered by telephone or email.
Claims will be actioned immediately and rectified within a reasonable
time, usually within a few days, and therefore this is not to be deemed
a pre-requisite for the customers to withhold payment of accounts.
Under no circumstances can we be held responsible for loss or consequential
damage arising from the failure or defect of our goods.
Delivery of Goods
We cannot be held liable whatsoever if we are prevented or delayed from
supplying or making delivery of any Goods or Services by any reason or
cause beyond our control.
ANY ADVICE OR GUIDANCE GIVEN
BY IT ADVISER IS PROVIDED ON AN "AS-IS" BASIS. IT ADVISER MAKES
NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO
THE OPERATION OF ADVICE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS
INCLUDED ON ANY COMMUNICATION, INCLUDING BUT NOT LIMITED TO EMAIL, TELEPHONE,
FAX, VERBAL, OR OTHERWISE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE
LAW, IT ADVISER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. IT ADVISER WILL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND ARISING AS THE RESULT OF COMMUNICATION BETWEEN IT ADVISER
AND THE CLIENT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES.
© IT Adviser. Silfield
House, Silfield Road, Wymondham, Norfolk.