Installation
Installation will be scheduled at a mutually agreeable time. It is our intention to cause minimum disruption to normal working practices, however, due to the nature of the work, this is often unavoidable and provision should be made for this. We would request that you provide as much information concerning your current IT Setup before work commences. This is to ensure as smooth a transition as can be achieved. Occasionally, we encounter difficulties with such things as bespoke software, mail settings, and passwords and we would request all this information is made available on request. In any event, it is normal to expect some technical problems during, and shortly after installation.
Data
Your data is your responsibility and you must have a backup policy in place and in force. IT Adviser cannot be held responsible for loss of data. This may occur in the event of hard drive failure or other events beyond our control.
Redundant Equipment
Old equipment must be disposed of properly an in accordance with the Waste Electrical and Electronic Equipment (WEEE) Directive. The WEEE Directive aims to reduce the quantity of waste from electrical and electronic equipment and increase re-use, recovery and recycling. The RoHS Directive aims to limit the environmental impact of electrical and electronic equipment when it reaches the end of its life through the minimisation of the use of hazardous substances. IT Adviser can recycle certain equipment, and in some circumstances, will offer to remove redundant IT equipment free of charge.
Supply of Goods
IT Adviser supplies goods in ‘good faith’ and the customer agrees to abide by these terms and conditions and to settle the account promptly. By placing an order, it is understood by the customer that all goods remain the property of IT Adviser until the account has been settled in full. If, in the event of a failure to settle the account, the customer agrees to allow IT Adviser staff access to the customer’s premises to retrieve the goods. Where a deposit has been paid and cleared, recovery of ‘unpaid’ goods is by negotiation dependent on the value of the deposit. A 50% deposit is required for any order placed over the value of £1,000 for new customers without agreed, established account facilities.
Support
IT Adviser provides IT Support for all customers on a retainer basis. Telephone and email support is chargeable for a fee of £100 per annum plus vat per computer. Should a visit be required to rectify a problem this is chargeable at £45.00 per hour or part thereof.
Pricing
All prices are quoted exclusive of Value Added Tax (VAT). VAT will be added to all invoices at the rate applicable on the tax point date. The tax point date will be the date of the invoice. All prices are subject to change at any time.
Payment
All our labour charges are in units of one hour. Payment can be made by cash or cheque (supported by current bankers card) and is due on completion of the work unless account arrangements have been agreed. Unless otherwise stated, invoice must be paid within 15 calendar days of their date. If you have not paid in full by that date then we will be entitled to charge you interest at 3% above the current base lending rate of HSBC Bank, compounded daily, on the amount outstanding until it has been paid in full. If you have any dispute or counterclaim against us, you will not be entitled to make any reduction in, or deferment of payment because of that dispute or counterclaim
Warranty
All goods supplied by us are warranted to be of sound workmanship and materials. Our liability under this warranty will be limited to: 1. the replacement if found to be faulty within 14 days of delivery, or 2. free repair thereafter up to one year, of any goods acknowledged by us to be faulty, provided that such faults have not been caused by, your misuse of the goods, your negligent handling of them, or uncontrollable circumstances affecting the goods, such as a faulty power supply. Warranty claims must be made immediately after a fault is discovered by telephone or email. Claims will be actioned immediately and rectified within a reasonable time, usually within a few days, and therefore this is not to be deemed a pre-requisite for the customers to withhold payment of accounts.
Under no circumstances can we be held responsible for loss or consequential damage arising from the failure or defect of our goods.
Delivery of Goods
We cannot be held liable whatsoever if we are prevented or delayed from supplying or making delivery of any Goods or Services by any reason or cause beyond our control.

ANY ADVICE OR GUIDANCE GIVEN BY IT ADVISER IS PROVIDED ON AN "AS-IS" BASIS. IT ADVISER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ADVICE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ANY COMMUNICATION, INCLUDING BUT NOT LIMITED TO EMAIL, TELEPHONE, FAX, VERBAL, OR OTHERWISE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IT ADVISER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT ADVISER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING AS THE RESULT OF COMMUNICATION BETWEEN IT ADVISER AND THE CLIENT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

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